Store Policies

Shipping & Return Policy

Everything you need to know about delivery timelines, order tracking, replacement, and return policy at Tudor Eyewear.

“Exactly as you should see”

Fast Delivery to All Governorates

From 2 to 6 business days for sunglasses and frames, and from 3 to 6 business days for custom prescription eyeglasses.

14-Day Returns

A flexible return and exchange policy that aligns with Egyptian Consumer Protection Law.

Free Branch Pickup

You can pick up and adjust your order at any of our 10 branches in Alexandria Governorate.

Order Delivery

Shipping and Delivery Policy

1. Delivery Duration and Coverage Areas

We provide delivery services to all areas of Alexandria and across all Egyptian governorates via accredited courier companies.

Sunglasses & Ready Frames: Prepared within 24 hours, and the delivery process takes 2 to 6 business days.
Prescription Eyeglasses: Lenses are precisely prepared and cut inside our specialized laboratory, and the preparation and delivery process takes 3 to 6 business days.
In-Branch Pickup: Free pickup service is available from any of our 10 branches in Alexandria as soon as order readiness is confirmed.

2. Shipping Fees and Order Tracking

Shipping fees are calculated automatically at checkout based on the specified delivery address.

You will receive a confirmation message containing order details as soon as it is dispatched for shipping.
For any urgent inquiries or to track your order, you can contact the delivery team directly via WhatsApp at +20 155 680 8112.

Returns and Exchanges

Return and Exchange Policy

1. Return Window and Conditions

In accordance with Egyptian Consumer Protection Law, the customer has the right to request a return or exchange of the product within 14 days from the date of receipt under the following conditions:

The product must be in its completely original condition, unused, and with all tags and trademarks intact.
The product must be returned inside the original Tudor box along with the dedicated cleaning cloth.
Provide the original invoice or electronic purchase receipt.

2. Custom Prescription Lenses Policy

Prescription lenses are specially selected and manufactured according to each customer's specific eye examination measurements:

Method of selecting prescription lenses: Done after choosing an optical frame, where one of our specialists contacts you to explain the best suitable lenses for you based on your vision test measurements and daily routine.
Frames: Subject to the standard exchange and return policy.
Custom Lenses: Since lenses are cut and prepared specifically for individual measurements, the value of the lenses is non-refundable except in the case of a manufacturing defect or measurement error originating from the laboratory.
Sizing Adjustment & Fitting: If the glasses need face adjustment or temple arm alignment, visit your nearest branch among our 10 locations for a complimentary adjustment service.

3. How to Submit a Return or Exchange Request

You can submit a return or exchange request in two easy ways:

Visit a Branch: Bring the product and invoice to any Tudor branch in Alexandria for immediate inspection and replacement or return.
Via Customer Service: Contact us on WhatsApp at +20 155 680 8112 to arrange a courier pickup (return shipping fees may apply).

Need help regarding your order or shipping?

Our customer service team is ready to assist you with order tracking, exchanges, frame size selection, or prescription lens consultations.