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Customer Care

How Can We Help?

Get instant consultation for frames and optical prescriptions, or visit one of our branch locations in Alexandria.

Direct Assistance

Talk To Our Optical Experts

Instant WhatsApp Support

Fastest way to check frame availability, price details, and optical guidance.

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Phone Line

+20 101 193 0993

Email Support

info@tudoreyewear.com
Store Network

Visit Our Stores

10+ Branches Across Alexandria

Prefer to try frames in person? Drop by any of our physical stores for complimentary fitting, optical adjustments, and eye care advice.

  • Free frame fitting & alignments
  • In-store prescription consultations
  • Full sunglasses & optical collections
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Customer Services

Frequently Asked Questions

Can I adjust my frame fitting in-store?

Yes, all Alexandria branches offer free complimentary frame fitting, nose pad replacements, and optical adjustments.

How do I share my prescription?

Send a clear photo of your prescription directly via WhatsApp, and our optical experts will recommend suitable lens types.

What are your delivery timeframes?

Standard delivery across Egypt takes between 2 to 5 business days depending on prescription lens customization.

What is your exchange policy?

We offer standard exchange options within 14 days of purchase. Contact our WhatsApp support for quick processing.

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